Please arrive to your appointment with clean lashes and No Mascara. If you arrive to your appointment with dirty lashes, your Eyelash extensions will not adhere to your natural lashes which will cause retention issues.
Although we do a Quick cleanse before every new set & infill - We do NOT do deep cleanses enough to remove your mascara.

Please also ensure you are arriving to your appointment on time. Our Salons are very busy so we can only allow a grace period of no longer than 10 minutes. If you are more than 10mins late, we will have to cancel your appointment and you will have to reschedule.

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• Keep your Eyelashes dry for the next 24hrs.
• Avoid saunas for the next 24hrs.
• Avoid excess sweating/gym for the next 24hrs.
• Avoid oil-based products on your face.
• Do NOT use mascara/waterproof mascara at all while you have eyelash extensions on.
• Do not use an eyelash curler.
• Do not rub, pick or pull at your eyelash extensions.
• Gently Brush your eyelashes daily.

Please see a trained eyelash technician to have your Eyelash Extensions removed if you no longer wish to have them on. Pulling them out yourself can result in damaging your natural lashes.

Yes, we can do an infill if you have been to another Salon or Eyelash Technician. Please make sure you book your appointment under

“ New Client infill “

If you commit to having eyelash extensions, it’s best to keep up with the maintenance of an infill every 2-3 weeks.
Any infill appointments that are booked outside of your 3 week infill will be charged as a full set.
The reason for this, we will need to remove the lashes that have grown out due to your monthly lash cycle.

Allergic reactions are rare, but they do happen. If you start to get red, itchy, swollen or irritated eyes, Please Contact us immediately, and if needed please see your doctor for assistance. 

Eyelash Extensions are a synthetic product, and then we use a special glue to bond them onto your natural lashes. 

It is completely normal for your eyes to feel a little stingy during and after your treatment, as we are using a glue close to your eyes. 
If you are tired, suffer allergies or have sensitive eyes, then chances are you will feel this more. 

Please remember that eyelash extensions are held on by the tiniest bit of glue, this glue will start to weaken if you go swimming in chlorinated pools. Chlorine is a chemical and your eyelash extensions are to be handled with care or they won’t last.

Yes, if you wear eye makeup everyday (eyeliner and heavy eyeshadows) then you must clean your Eyelash extensions everyday using a lash cleanser or gentle cleansing gel. 
please make sure your cleansers don’t contain any oils, or your lash extensions will start falling off due to the weakening of the glue caused by oily products.

So many factors fall under this question.

• if you wear makeup containing oil, this will cause lash extension fall out.
  
• If you wash your face or wear moisturisers containing oil, then this will also cause lash extension fall out.
  
• If you are sick or suffer allergies, your tears and rubbing of the eyes will cause your lashes to fall out quicker.
  

sometimes this may not be the case with anything listed. This is why Organik Laser & Beauty have a 3 day policy with all of our lashes.

if your eyelids start to feel itchy and sore, it could be a sign of your eyes starting to reject lash extensions.

another factor is , your eyelash extensions have grown out too much and it’s putting pressure on your natural lashes.

If you have less than 70% of your lash extensions remaining on a 2 week infill, then you will be charged accordingly.

If you have less than 50% of your lash extensions on a 3 week infill, then you will be charged accordingly.